Case Studies

img-puzzle-largeGlobal Property and Casualty Insurance Company – Inplant

The Client’s Challenge

The 6th largest Global property and casualty insurer wanted to assess opportunities to source the production print operations within their US based insurance facilities in order to develop a print sourcing strategy and a roadmap to execute the sourcing strategy.

IMG Solution
  • Conducted assessment of current business case and created a current baseline analysis
  • Presented comparative analysis utilizing industry leaders and industry benchmarks
  • Recommended a sourcing solution model and baseline comparative
  • Created and conducted a RFP process utilizing industry best of the best in print and mailing services to meet the expectations of client needs and demands
  • Based off the RFP response, created business case and baseline with a supplier recommendation
  • Program managed and advised the contract creation, negotiation, SLA’s, SOWs, and pricing leading to a successful contract execution
  • Program managed and advised the transition of services from client to supplier
Impact and Results
  • Created RFP, SOWs, SLAs
  • Delivered a fully executed MSA, Service Agreement, MSOW and ISOW
  • Delivered a cost savings of 31% in services (exclusive of postages savings 33%)
  • Transitioned Print and Mailing services to Supplier
  • Introduced cost savings methods in Print, Mailing and e-Services
  • Introduced e-Services to clients that exceeded their current utilization